We Sellsone, aim to provide a smooth and hassle free shopping experience. Please review the policy below for eligibility, timelines, and procedures regarding returns, refunds, and cancellations.
Eligible reasons for return or Exchange
you may request a return or exchange under the following conditions.
Wrong Product Delivered: You received an item different from what you ordered.
Defective Product: The product has manufacturing defects or quality issues.
Damaged on Arrival: The product was damaged during shipping.
Note: Handmade items may show slight variations in color, texture, or size. These are natural characteristics and not considered defects.
Items Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
Products priced below ₹500
Return/Exchange Request Window
You must raise a return or exchange request within 48 hours of receiving your order.
Conditions for Return
Please ensure the following conditions are met for your return to be accepted:
The product is unused and in original condition.
All original packaging is intact (tags, barcodes, accessories, manuals, warranty cards, etc.)
A video of the unboxing is mandatory
Shipping charges (both ways) are the responsibility of the customer
Refund Timeline
Refunds are initiated within 72 hours after the returned product clears our quality check at the warehouse.
Refund Methods
You can choose from the following refund options:
1. Store Credit
Fastest method
No expiry or usage restrictions
2. Prepaid Orders
Refunded to the original payment method
3. Cash on Delivery (COD) Orders
Refunded via bank transfer (NEFT)
Please provide:
Bank Name
Beneficiary Name
Account Number
IFSC Code
Branch Name
Order Cancellation Policy
Orders can be canceled or changed within 4 hours of placing the order.
Once packed or shipped, the order cannot be canceled
If delivery is refused, it will be treated as a return.
COD customers: Repeated cancellations or refusals may result in blocking future orders.
Damaged Product on Delivery?
If you receive a broken or damaged item:
1. Email us at arunsamran@gmail.com with clear images of the damage
2. Retain all original packaging, including protective material (foam, bubble wrap, etc.)